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How u0015 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use u0015, how we use it, and what control you have over it. Access and eligibility depend on your local law and eligible regions — read this before you open an account.

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u0015 How u0015 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Have a question about what data we hold, or want to request a correction or deletion? Our support team handles privacy requests directly. Send your request with your registered mobile number and we will respond as quickly as we can.

Live Chat Open the chat widget from your account dashboard to raise a privacy request with our support team.
Email Support Write to our support address with your account details and the specific data request you are making.
Account Settings Some data preferences — like marketing contact opt-out — can be changed directly inside your account settings page.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Your account data is protected in transit and at rest. We apply access controls so only the teams that need your data to process transactions or resolve support issues can see it. Cookie use on u0015 is limited to session management and security — we do not use advertising trackers that follow you off-site.

Encryption in Transit

All data exchanged between your device and u0015 — including bKash and Nagad payment steps — travels over an encrypted connection.

Cookie Policy

We use session cookies to keep you logged in and security cookies to detect unusual access. No third-party ad-tracking cookies are set.

Data Retention

Transaction records are kept only as long as required by applicable financial rules. Personal profile data is deleted when you close your account, subject to legal obligations.

Access Requests

You can ask us what data we hold about you, request a correction, or ask for deletion. Contact support with your registered number to start the process.

Common Questions About Your Privacy

These are the questions we hear most often about how u0015 handles personal data. If your question is not here, reach out through live chat or email.

We collect your name, mobile number, and the details needed to verify your identity. Device and session data is also recorded to keep your account secure.

No. We record transaction references and amounts for your deposit and withdrawal history, but your mobile wallet PIN is never stored on our systems.

Yes. Contact support with your registered mobile number and request deletion. We will remove or anonymise your data except where retention is required by applicable law.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with fraud-prevention services where required.

Transaction records are kept for as long as applicable financial regulations in your region require. Once that period ends, records are deleted or anonymised.

No. Our cookies are limited to session management and security. We do not place advertising or cross-site tracking cookies on your device.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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