Reference

Our Terms, Your Account Rights

These legal terms govern how your u0015 account works — from how you deposit via bKash, Nagad, or Rocket to how we handle your data and what happens if you need to raise a dispute.

Account EligibilityJurisdiction-Dependent AccessbKash · Nagad · Rocket CoveredData Handling PolicyDispute Process
u0015 Our Terms, Your Account Rights
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data We Collect

We collect registration details, transaction records, and device session data. We do not sell your data to third parties. Payment details entered via bKash or Nagad are processed by those providers directly.

Cookie Policy

We use session cookies to keep you logged in across your phone and browser, and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your account settings.

Data Retention

Account and transaction records are retained for as long as your account is active and for a period after closure as required by applicable regulations. You may request a copy of your data via email support.

Requesting Changes

To correct, update, or request deletion of your personal data, contact us through email support with your account details. We will process the request in line with applicable data protection rules.

LEGAL CONTACT PATHS

Reach Us on Legal Matters

Live Chat For account-specific legal queries — disputes, account closure requests, or eligibility questions — start with live chat. Our team can escalate to the compliance desk from there.
Email Support Send formal legal requests, data access queries, or written complaints to our support email. We aim to acknowledge within one business day and resolve within a reasonable timeframe.
Account Help Centre The Help Centre covers common legal questions — what happens to your balance if an account is closed, how to request a data copy, and how the dispute process works step by step.

Common Legal Questions

These are the questions we get most often about account rights, data, and how our terms apply to players in Bangladesh.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using an online gaming platform is lawful where you are before registering or depositing.

If your account is closed and a balance remains, we will process a return to your verified withdrawal method after completing the standard account verification step. Contact support to initiate this.

Send a data access request to our support email from the address registered on your account. We will confirm receipt and provide your data within a reasonable period under applicable rules.

We may update terms at any time. For material changes, we notify you via your registered contact method. Continuing to use the platform after the effective date means you accept the updated terms.

Start a dispute through live chat or email support with your account ID and a description of the issue. Our compliance team reviews the case and responds with a decision and any next steps available to you.

Identity verification is a standard fraud-prevention step before funds are released via Rocket, bKash, or Nagad. It protects your account and ensures withdrawals go to the correct verified wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.